We would like to track a number of items in Freshdesk for a specific company, but these fields will need to be custom, similar to how we can create custom fields for tickets.
Any chance a custom field editor can be created for the company with the ability for an admin to lock a field so the end user can only view but not edit?
I find it disappointing that yet again we have heard nothing on this feature. I for one have been waiting patiently for this to be implemented into FreshDesk
I actually would have thought this a relatively easy thing to implement so i am curious as to why it is delayed so much
Are you afraid of stepping on the other CRM's toes? or some other reason
It was mentioned somewhere in the forums that October was a likely date for this, but as we are near the end of the month we have heard absolutely nothing.
Hello Everyone,
We've now rolled out the Custom Field for Contacts and Companies. Please read more about it here -
https://support.freshdesk.com/support/solutions/articles/203410-customized-customer-fields
Thanks a lot for being patient with us :)
Do feel free to write to us for any questions or feedback.
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