Custom Fields per company

Is this possible yet? I can only find how to add custom fields on Tickets, not Customers or Companies.

Yes I am trying to work out if this is possible as well. I have client with numerous websites I need to support, and need to capture which website they are referring to. However, I only want clients to see the dropdown fields with their websites in it, not everyones.

This one will be a decider on if I sign up after the trial or not.

Abolutely Needed, like category and API for manage them!

FreshDesk, any update on this?  When I signed up over a month ago the Sales rep said this would be available in two weeks. 

Hey Jev,

I'm really sorry but I guess there has been some sort of miscommunication here. We very much have this feature in our roadmap, but do not have a concrete ETA. 

I am really sorry for the false information from our side and I will definitely have a talk with the Product Management team and see if we can bring this out sooner.

Hope you are enjoying using Freshdesk. Let me know if there is anything else at all that I can do for you. 

Keep writing to us. 

Thanks,

Anna

@Annapoorna V can you email directly, I'd like to discuss this matter further via email.

Any update on a feature like this where you can add custom fields to a company?

I see a lot of request about this, planned request too.

Maybe they are working on it.

This functionality would be great and a needed addition.

I'd like to be able to use this for supervisor automations so say if I have a customer who shows as a 'UK' customer they are automatically routed to the UK team...much needed and eagerly anticipated :)

Freshdesk, it's been 3 months since we were told anything regarding this request, can you provide an update on the possible progress?

I think that it's not planned or other

It seems that this has been planned.

Freshdesk,

Can you provide a possible ETA on this? It's been over 5 months since we last heard from all of you regarding this.

Hello everyone, 

We understand that this feature is important to some of you. My apologies for the delay in giving you an update. Our team is working on this feature.Though we won't be able to give you a concrete ETA, we will keep you updated with the progress.

Hopefully you can add this soon, I really need the ability to set which support office a customer belongs to so when they raise a ticket it is automatically routed to the correct global support office.

I can achieve this just now via multiple dispatcher rules however I'd be able to reduce these by creating rules based on a cutomers custom information.

e.g. if customer = EMEA set group = EMEA level 1 support

or if customer = EMEA and high risk = set group EMEA level 2, set priority urgent & notify management.

More than happy to discuss further if you guys like.

Cheers,

Grant

Hi 

I am happy to pay extra for this feature as i could then ditch the 3rd party crm i am using (which are always a painful integration at the best of times)

is it currently possible in the garden plan with full integration?

Kevin

Anna from Freshdesk let me know this would be in the product by October of this year, we'll have to wait and see :o

Hello,

We've now rolled out the Custom Field for Contacts and Companies. Please read more about it here - https://support.freshdesk.com/support/solutions/articles/203410-customizing-customer-fields

Thanks a lot for being patient with us. Do feel free to let us know your feedback :)

Excellent news!

What namespace do I need to use in my custom FreshPlugs to access the new custom fields?

{{ticket.requester.company_name.MY_NEW_CUSTOM_FIELD}}

I suggest you update this https://support.freshdesk.com/support/solutions/articles/32031-using-freshplugs-to-integrate-third-party-apps with details on how to access these new custom fields.

Thanks for finally implementing this feature,  even so far i am finding it mightily useful. Sure there a few irritations so far,  but to be fair i would expect that.  I also think the addons need to bed down before we nit pick too much.  Considering we had nothing before this is a huge leap forward,  so well done