I think it’s a good idea that Freshdesk allowed brands to upload their own brand’s font type to the system. Because we want to follow our company’s font to reply the customer but the font is not in the default list.
New Idea
Custom Font Type into [Agent portal default font preference] email reply
It would be really nice if we could add our own fonts so that our support can choose them through the interface. At the very least, edit an article template in “code” mode to allow this programmatically, and be repeatable per template. Doing this article by article so that can match our companies brand standards is a bit tedious.
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