Custom Menu items to admin view

Hello, Many times our ticket will be "on hold" status for long time before we can solve and close it. It would be great if we could add simple menu items into our admin ticket area and drag and drop these "on hold" tickets under some of our custom menu item. Below these menu items we could find tickets easier and solve them later. I know that there is different ticket statuses and groups etc, where we could filter tickets - but we have notice that it is not good easy way to us. Thanks