We are interested in using FreshDesk Support Desk for after-hours tickets and alerting with escalations. However, we can’t do this with the simple tri-tone alert currently in-place.
It would be extremely beneficial to customize the alert tone (either with a preset list of options or via the iOS Settings). Without this feature the solution just won’t work for us.
This is already available you can check .To set a custom notification sound go to 'Settings,' scroll down, and then tap on 'Sound & Haptics. ' Under 'Sounds and Vibration Patterns,' select the type of notification that needs to be changed. From the menu, choose the sound that needs to be set as the notification sound.
I´m wondering what developers or Product Owners think when they design an app and basically forget to implement the most relevsnt feature - the flexibility to adjust / set custom sounds for notifications … Sorry, the app is useless as long as this is not possible..
Got here from Google, I am looking for the same thing. My notifications are pretty “low key” and not so intrusive, but I’d like to have the support notifications to be VERY intrusive so they are not missed.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
