It would be great if there was a way to create custom buttons to add to the ticket view that execute a scenario automation.
For example, if you have a scenario automation to ‘escalate to supervisor’ that does xyz on the ticket, I would love to be able to make that a button on Agents’ ticket view so they can click it and execute the scenario (saves a few clicks and hunting).
Pick the automation, type the button label, select the icon → Bam, created a quick access button for all agents.
