Currently we’re able to sort by a Column in either Ascending or Descending order. However, due to the naming of some of the default statuses, we’re unable to create an order that matches what I’d like.
I want newly created “Open” tickets at the top, tickets I am working on “Working” next, then a custom field we have “Escalated”, then Pending, Resolved and Closed.
This doesn’t match the options I have available, can we create a custom order (preferred), or rename default statuses with numbers to allow the Ascending/Descending to be configured as I’d like?
