The ability to add custom fields into tasks associated to other processes so that information can be gathered and updated by certain teams.
For example, when we do an account create - our ICT Service Centre team is supposed to add the username and email address to the ticket in order for it to then be emailed to the customer and for record keeping. ATM we have added it into the Service Catalog item for it to be editable by the analyst but if they do not click edit on the Requested Item and edit the fields they can just close the ticket without those fields being updated. Does not matter that they are mandatory for that stage, it still allows them to close off the Service Request.
