We'd like to add a custom field value to the built status field as described in this article:
https://support.freshservice.com/support/solutions/articles/156452-customizing-helpdesk
Once setup, we'd like to have the supervisor automatically change the status of the ticket after a certain amount of time has passed since the status was set to our custom value. Currently you can chose "Hours since... (status)" but the custom values in the status list don't appear.
Hi Rob
Thanks for your feedback on this
I assume you want custom values like - Hours since "Awaiting Customer Response" or Hours since Awaiting Developer fix etc
Correct me if I am wrong
We do have plans to improve the Supervisor field values, but there is no ETA on this.
Maybe in the next few months time, we will try to introduce Custom values
Thanks and regards
Vijay
Hello there,
Have you had any news on this feature since the last eight months? We would be very interested in a timer based on custom status fields within a ticket. Thanks.
Cheers,
JBB
Hi everyone i am set custom fields in admin panel then how to create ticket with custom field or send request json data with custom fields
+3
+3Hey everyone, the Hours since <Custom Status> for Supervisor is on our backlog and we are looking to pick this one up soon. I will update this thread once this has been prioritized.
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