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Custom ticket form

Related products:Freshdesk
  • August 4, 2014
  • 2 replies
  • 24 views
G
Apprentice

I'd like to provide a custom ticket form for specific request types or authenticated clients in specific companies. 


Use case: User from Client A org can log in and click on a "CRM Enhancement Request" ticket form.

2 replies

aravind.sundararajan
Skilled Expert
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Hi Galley,


Sorry that we haven't been able to respond to this thread earlier. It is possible to create custom ticket forms using portal customisation feature on the ESTATE plan wherein you could hide/show fields based on the user profile.


In case if anyone has the same requirement, please write to us on support@freshdesk.com and one of our support heroes will help setup the form.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
P
Community Debut
  • pchou
  • Community Debut
  • September 21, 2018

I have a similar question. say we have 10 systems listed in drop down field. is there a way that we can limit, e.g. client A can see only 3 out of 10, client B can see only 5, client C can see everything ... so on so forth.


Thanks,


Phil

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