It would be great to be able to create custom prefixes for specific incidents or request types but then associate that prefix type as an INC or SR. This would totally help our service delivery teams.
Closed
Custom Ticket PRefix
+3
+4This would be helpful, we’d like to have a SEC prefix for security, but we’re currently unable to implement. I think prefix options should be configurable and unlimited.
If this ever is implemented, it would also be good to be able to convert any historic tickets over to the new prefix.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.