It would be great to be able to create custom prefixes for specific incidents or request types but then associate that prefix type as an INC or SR. This would totally help our service delivery teams.
New Idea
Custom Ticket PRefix
+3
+4This would be helpful, we’d like to have a SEC prefix for security, but we’re currently unable to implement. I think prefix options should be configurable and unlimited.
If this ever is implemented, it would also be good to be able to convert any historic tickets over to the new prefix.
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