I need to be able to create a scope that would allow a group of agents to see tickets based on location.
For example, AgentA needs to be able to see all tickets where the requester's 'site' field is "A". AgentB needs to be able to see all tickets where the requester's 'site' field is "B".
They need to be able to see these tickets by site regardless of what agent or group they are assigned to. However, they should not be able to see tickets from a different site. AgentA should not be able to see tickets where the requester's 'site' field is "B".
I suggest creating a page to make custom ticket scopes with a number of variables we can set to create our own scopes for however we need them. 3 options is just not enough for scope.
