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Custom tickets for each Product

Related products:Freshdesk
  • Oct 13, 2012 3:31 PM UTC
  • 23 replies
  • 46 views

Really needs to happen:

Product 1 may have 20 fields that are not applicable to product 2.

23 replies

I really need that!!


This really needs to happen


  • Contributor
  • Feb 9, 2015 10:02 PM UTC

Would love this!


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hi,

Though multi-product forms aren't available as a plug-play feature, it is still possible using portal customisations on the Estate plan. Here's a quick screenr on how to configure this :http://www.screenr.com/lkdH


The snippet used in the video :


<script type="text/javascript">
jQuery("#ID").parent().parent().remove();
</script>

Drop us a note here or write to us on support@freshdesk.com in case if you need further assistance in setting this up.


Cheers!


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Good news, Folks. We're planning something around multiple ticket forms and I'll post the updates as soon as the things get materialised.


Cheers!


Any news on this feature ? 


Any updates here?


  • Contributor
  • Apr 15, 2019 9:09 PM UTC

Would love this!!


  • Community Debut
  • Apr 24, 2019 8:35 AM UTC

This Feature is deperately needed. Any time schedule for the update yet?


  • Contributor
  • Apr 24, 2019 9:14 PM UTC

Please let us know if we can beta test! I would be happy to beta it out!


  • Community Debut
  • May 8, 2019 9:23 PM UTC
Nothing on this?


As a new potential customer, it's disappointing the lack of updates provided by FreshDesk on features such as this.


Still nothing?


I'm also here for an update on the multiple ticket forms.  Any news? 


  • Community Debut
  • Oct 9, 2019 7:54 PM UTC

This would be a game changer...Any updates??


  • Community Debut
  • Oct 15, 2019 3:16 AM UTC

We really need this. Any updates on when this will be available


  • Community Debut
  • Nov 20, 2019 8:32 PM UTC

This is something we desperately need.


Please give us an update regarding this topic.


We just became a customer and realized that we obviously haven't done our due diligence. I expected this to not be an issue. The system we are migrating from have it's flaws but this is handled with ease. Hoping this will be added in a near future. 


  • Apprentice
  • Feb 20, 2020 6:54 PM UTC

Hah, this was requested originally 7 years ago. But I also would like this feature. 


 Unfortunately, there are lots of things in here that are 7 years old that have never been addressed :(


 Complete silence...


  • Community Debut
  • Apr 22, 2020 3:19 PM UTC

There is a recent update to the ticket fields recently (which made it harder to user imo), but still no custom ticket form for each product/form :(


 This update to ticket fields is awful -- they are getting further away from how this screen should work.