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Custom Translation per Account

Related products:Freshdesk
  • December 9, 2011
  • 5 replies
  • 30 views
M
Contributor

I find that there should be a way that administrators could submit their own CSV file to that specific language so that they can customize the text of their helpdesk rather than have to deal with the default terms.

 

For example:

- While "Solutions" might be a good word for the concept, I may wish to call it "Resolution" or "Frequent Questions" or "Knowledge Base"

- "Ticket" could be named "Request" or just "Question"

- "Customers" could be turned to "Clients" or "Associates" (in case of an association/federation, for example)

- "Canned Responses" could be dubbed "Instant answers"

 

And many more...

5 replies

V
Contributor
  • vijay.shankar
  • Contributor
  • December 12, 2011

Hi Mario

I would say, this feature is somewhat tied to full CSS Customization of Freshdesk. We've planned to bring this out. We will everyone updated on this.

 

regards

Vijay

S
Contributor
  • suporte
  • Contributor
  • August 18, 2012
I find a bit disappointed by the lack of this feature,
A
Contributor
  • alexandre
  • Contributor
  • March 2, 2013

I know that it migth be weird but I also agree with Mario on this one (and is not because he is a fellow countryman)...a huge part of "portuguese version" is either not translated or not coeherent (formal and informal mix togheter). It is a incomplete job and probably is not easy to get it done in a acceptable way for all. A costumizable independente file would be a great asset!

A
Contributor

Absolutely needed

T
Community Debut
  • thunder
  • Community Debut
  • December 8, 2014

Ok. I have found my own solution for this...


Change this:


<a href="{{tab.url}}" class="{% if tab.tab_type == current_tab %}active{% endif %}">{{ tab.label }}</a>

 

For this:  

<a href="{{tab.url}}" class="{% if tab.tab_type == current_tab %}active{% endif %}"><span class="{% if tab.label == 'Solutions' %}csssolutions{% endif %}">{{ tab.label }}</span></a> 

 


And now, you are able to change the text for what you want with your custom css like this:

  

.csssolutions { visibility: hidden; word-spacing:-999px; letter-spacing: -999px; }
.csssolutions:after { content: "Your Text here"; visibility: visible; word-spacing:normal; letter-spacing:normal; }

    

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