Hello,
I am looking for a way for our customers to positively agree to our terms before continuing to assist them.
An example would be a automated email that sends them our standard terms (using a automation rule) and they can click a button to agree which changes the status of the ticket or similar. Very similar to the satisfaction survey in that a one click interacts with freshdesk.
I appreciate we could do it as "just reply with yes" but I was hoping for something neater which we could extend.
Any ideas appreciated!
