Skip to main content
Closed for Voting

Customer Desk Tabs

Related products:Freshdesk
  • August 3, 2017
  • 1 reply
  • 11 views
J
Contributor

It would be great if we could add custom tabs to the Agent Portal that would load content either (a) from another site (iframe or ajax) or (b) from content stored within Freshdesk. (This would be comparable to Parature's Customer Service Desk Tabs feature.)

1 reply

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello Josh,


You can use the app framework to load content from external sites on the ticket page. It allows you to render the content on the ticket page in an iframe window.


For details on the app documentation, please visit our developer portal.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement