I would like to have the customer list as a ticket field. We don't allow customers direct access to the ticket systems, so we had to create a custom customer ticket field that we have to populate manually. Having the customer list as an (optional) field in the ticket would make our life a lot easier, and would allow us to use the reports and everything. It would also allows us to use the customer import feature to upload all our customers at once.
Let me know what you think
Christian
I also have this use case - we add tickets internally and also let clients post tickets. However the internally added tickets should not be assigned to a client contact as they do not want to be bothered with all the emails or see what we are doing in the background.
Thanks,
Dean
+12Hello,
Listing the customer record in the ticket page would have an impact in the loading time and it is a very complex engineering solution. The ticketing concept in Freshdesk revolves around the customer being associated to a ticket.
Parent Child ticketing allows you to create a child ticket for the actual ticket submitted by an user. This way you can create an internal ticket and the customer wouldn't be notified about the internal ticket.
Cheers!
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