Hello
I have a doubt after i have responded to a ticket, Fresh desk will sent an e-mail to the person who originally wrote the ticket.
Then this person simply opens the e-mail sent by freshdesk to see my answer,
but the problem is that if this person whants to reply again, i receive the e-mail in my freshdesk service, (portal) but the original ticket is not updated with the person´s new reply
could you help me, setting up fresh desk so every time i receive a reply from my costumers, the tickets get updated. Basically at this moment we just keep on sending us e-mails each other, but the original ticket is not being updated.
