I think it would be very nice, from a management perspective, to include customer satisfaction feedback as a line item in the Agent At a Glance report.
As a department head I will be using these reports to hold assessment/counseling sessions throughout the year. I realize that I can get the information from the Customer Satisfaction report but I want to be able to include it in the Agent At a Glance report so that I can export the whole thing as a single PDF and share it with the agent prior to meeting.
