An input to my Management Reviews for services is customer satisfaction.
If I could filter the CUSTOMER SATISFACTION report in FreshService to filter on Category, that would meet that requirement.
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Customer Satisfaction Report - Filtering
This would be extremely helpful for us as well. Also, is there any way to filter these Customer Satisfaction reports by Department?
sure would be nice to get some deeper understanding based on categories. So need better tools to analyze tickets by category
In the analytical view, how can i manage the customer emotion input in every ticket whereby i couldnt see the drop box for customer emotion. What would be the most effective way to measure the customer satisfaction with using fresh desk? Any training could provide?
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