Customer-Specific Forums / Solutions

Hi

Not sure if you tried the Multi portal feature. You can define Multiple Products/Brands/Services and define Product specific Kbase and Forums, that can be shared with specific Customers (who have purchased that specific product/brand). You may create as many Products as you want.

Please check this Kbase article on How this works.

http://support.freshdesk.com/solution/articles/26-multiple-product-support-

Let me know if this solves your requirements. I will also share the details with my team

regards

vijay

Thanks Vijay... I suppose that coudl work, but it would mean a different portal for each customer.  Right now that's not such a big deal, as we have about a dozen, but as we grow it seems like it might become a little unwieldy  Zendesk has the ability to restrict access to a forum based on organization.  That's really the functionality I need.

I really prefer the Freshdesk interface and experience, but this feature along with some of the integrations that Zendesk provides keep me from jumping ship.  Keep me posted and I'll keep checking back on your progress!

Thanks,

Jamie

Hi Jamie

Thanks for the feedback. We will surely bring the enhancements into Freshdesk.

We are introducing new features on a daily basis (Yes, we did a couple today).Although small ones, but useful. In the same way, we will bring out integrations one by one and ensure customers can enjoy Freshdesk without any restrcitions or lack of features.

regards

vijay

Hey Vijay, 

Has the specific customer forum feature been implemented (see the comment by Jreilly on Mon, Oct 17, 2011 at 8:28 PM)? 

It would not make sense for us to use the multiple products/brands/services because we only have 1 service. We have several clients that would like to have their own forums in order to put company specific tips/tricks. Each client would still need access to the Knowledge base documents so we wouldn't want to copy over the knowledge base to X number of the multi product/brand/service pages. 

Thanks!

Ryan

Is there any update on this as I would like to do the same?

Anyone listening here?  Has this been implemented?