Our team take a number of calls that they’re able to resolve on the phone, but require a follow up email to confirm details or send additional information. It would be great to have the option of placing a CSAT link on a ‘new email’ so that our team can gain input from that interaction, which would otherwise be lost as we would need an existing ticket to place this on.
New Idea
Customer Survey (CSAT) on New Emails to Customers
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