Hi,
I have a small point to raise with the "Allow agents to add survey links to specific emails" feature.
When this is ticked, it adds the survey to the end of the email that the user sends out.
The issue is that the survey is added to the very end of the email sent, so if the ticket consists of a large email chain then this will most likely be overlooked. I would suggest that the survey appear at the end of the most recent reply instead. Would love to hear any thoughts on this from the community.
Thanks!
A Rushton
