I am looking for a way for customers when submitting a ticket to have a searchable field for entering an asset tag. For example, we currently have a blank text box that we ask users to enter the asset tag on the device. The problem is, they are entering random text. So what we would like to create a option where it's a text box that is searchable so they can start to enter the asset tag number and it would pull it up for them. We thought about using the dropdown field, but unlink on the admin portal were that field is searchable it's just a plan standard dropdown menu for them. I hope my question / request makes sense.
This is currently the only thing our department dislikes about Freshdesk Support Desk.
