It would be nice to have the Customers and Contacts to have better search facility.
when you search for a name in search bar the search result shows lots and lots of tickets before you get to see the contacts.
Mat be contacts could have its own search facility.
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Customers and Contacts to have better search facility
Definitely
I'd like to see the Search feature made much better, and be able to choose if I'm searching tickets, notes, contacts or companies.
+12Hi,
The search is global , meaning, it lists the results across all functions ( Tickets, solutions,forums and Contacts ) . You can enter the search term and hit on enter to select a specific function in the All results page. In case if you would like to specifically search for contacts alone, you can directly enter the search query in the URL of the browser similar to the one described below :
https://yourcompany.freshdesk.com/search/customers?term=Aravind
Cheers!
+1I think the actual "Customers" tab could be vastly improved by offering the same kind of filtering on various fields that's possible for tickets.
yes, I agree with any comments above. It would be nice to be able to search withing the contact or company's history for specific information
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