Whenever I use the search function in Freshservice the result defaults to ‘All Results’ sorted by ‘Relevance’. On top of the list is the ‘Tickets’ section, which is what I prefer, most of the time.
But I find it difficult to acknowledge that they are sorted by ‘relevance’. Almost everytime I click on ‘Tickets’ in the top row, then change the sort order from ‘Relevance’ to ‘Date modified’.
For me, the search should default this way. Others may have other preferences.
My suggestion is that you should be able to choose your default display of the search results.
