Hi,
I can see the ticket fields can be customised in the settings but when i go "New" > "New email", is there a way to configure these fields. I'm on the free plan at the moment but may upgrade if I can
- Set a default "To" value (I.E. All new emails are set to go to a default recipient.
Use default email templates and include signatures- Can use canned responses!- Set a default "Subject".
- Change default ticket status from closed to pending (Or Open)
- Hide Priority and Tags fields
