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Customise ticket fields

Related products:Freshdesk
  • October 28, 2013
  • 9 replies
  • 27 views
J
Apprentice

Hi Support Team,


Would be great to be able to customise all ticket fields.

  • ability to customise/manage options for the following fields: Source (e.g. adding 'Meeting' option and deleting 'Chat'), Priority, Tags.
  • ability to remove fields from the ticket form and add back when required: e.g. Group, Type, Priority (which are non-removable). Some of the fields are not removable.
Thanks,
Jen

9 replies

V
Contributor
  • vijay.shankar
  • Contributor
  • October 29, 2013

Hey Jenna


Already we have received similar feedback, but I am not 100% sure, if this will be taken up in the immediate cycle or not, but if there is any update, will add it up to this Post.


regards
Vijay

T
Community Debut
  • tonyl
  • Community Debut
  • October 30, 2013
where is the admin page?


Thank you,
Carry

 

A
Community Debut
  • atif.akhtar
  • Community Debut
  • November 4, 2013

I second this, this feature should be one of the most basic and fundamental.  I really don't understand why the default fields are not removable as they would not apply to all organisations.

A
Community Debut
  • ashley.lowde
  • Community Debut
  • September 2, 2014

Any word on this change?

S
Community Debut
  • sbarr
  • Community Debut
  • April 2, 2015

Hello,


Just to add to this it would be great to have dynamic Ticket Fields. For example someone chooses Support group and the ticket fields are added to collect information relevant to the Support group (username, version numbers etc).


-Sam

J
Community Debut
  • joost_12404
  • Community Debut
  • April 3, 2015

I agree, it would be awesome if we can fully customize which fields would be shown and which wouldnt. We are simplifying and speeding up our process, and we want to get rid of fields we do not use.


-Joost

J
Community Debut
  • jesse.scott
  • Community Debut
  • May 13, 2016

Bumping this thread as this is an extremely basic feature that I need. My tickets are very clogged up with all the default fields that I don't use while my actual useful fields appear at the very bottom of every ticket.


I'd like to be able to hide or at the very least sort in which order the fields appear on a ticket.

A
Contributor
  • adam.feldman
  • Contributor
  • March 6, 2017

+1...

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


You'll now be able to setup Dynamic sections in ticket fields based on the value chosen for the 'Type' field. You can read more about the feature here: Creating Dynamic forms


While customising the default Source or Priority options isn't available at the moment, it has been one of the trending requests in the community. We're working out the possibilities and should soon have an official word about this enhancement.


Cheers!

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