We use workflows to automatically initiate an approval request from some tickets. I order to share details of the request that are needed for deciding on approval, we are currently forced to first send those as an email and then send the approval request separately. Ideally, a single approval request would be possible where we can include a customized message pulling fields from the related ticket.
New Idea
Customizable Approval Message when Sending from Workflow
+5- Top Contributor ⭐
Agree with this. The current approval email is limiting in that it can’t be customised to suit specific catalogue items and provide necessary context to approvers.
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