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Customization Options for Freshdesk ticket notif's in Slack

Related products:Freshdesk
  • September 15, 2021
  • 0 replies
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ljmarshall
Apprentice

My team loves the notifications we have set up in Slack for specific ticket types for the most part, but some of them find the whole notification a little distracting.

 

I would love it if there were customization options within this integration, specifically, to hide the “Ticket Preview” portion, and have there just be a ticket link with a title.

 

Thank you!