With the recent June 2026 update, the “reports” section was placed first on the menu. Although this may have been a decision made by committee, it would be nice to be able to customize the order of the menu for each profile that is logged into Freshservice. I prefer to have the dashboard still first, followed by tickets. I always saw those as the most frequently visited areas. Reports were more of a “as needed” choice. With the ability to customize the order would be helpful to each user, even with the option to place the menu on the left or along the top.
New Idea
Customize Menu
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
