Hi,
It would be great to have an option to customize the Resolution due date, first response and next response due date to “Next 12hrs, Next 24hrs, 48hrs”. This will help the Agents to assign faster per the company SLA policy.
New Idea
Customize Resolution Due Date pre-set Options
+2Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.