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Customize Search for solutions

Related products:Freshdesk
  • March 19, 2013
  • 4 replies
  • 33 views
E
Apprentice

 It would be great if you could choose to show the Solution Category instead of the Solution folder in the search results. In our case (Multi-product) this would be very useful as we would like to avoid to maintain several portals.

customization_11802.png

4 replies

annapoorna.venketaraman
Skilled Expert
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Hey Eva,


Thank you for writing to us.


We have noted down your request and will see what can be done about this. 


I will keep you updated for sure.


Thanks,

Annapoorna 

Head of Community
A
Contributor

Hi, in our case is very useful. Please add the category too! 

A
Contributor

Anna, has someone looked ath this?

A
Contributor

Please, show only Folders is not useful. See category is  more useful than folders in our case. Please add it!

How many time you search things about Freshdesk in your solutions and you find FreshService stuff?

Many times happens to me

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