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Customize "Text for Merged Tickets"

Related products:Freshdesk
  • July 3, 2015
  • 1 reply
  • 16 views
M
Apprentice

When we Merge Two Tickets, the Requester gets closing email stating: "This Ticket has been closed since ___ Reply" whether the notification switch is ON of OFF in email notification option.

I want to customize it to "This ticket has been merged into (ticketNo) since ___ Reply"

Please add this option by "Merged notification" Name in same category in you feature Release.

It would be really helpful for your customers and their clients.


Best Regards,

Muhammad Shakeel

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1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You'd be able to modify the text that gets added to the merged tickets right on the merge window. All you've to do is to just hit the edit note button and get the text customised accordingly.




Cheers!

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