I think it would be a good idea to be able to customize the ticket view once the ticket is opened in Freshdesk. Our users are providing all important information via ticket fields and description field is for us only secondary source of information. Therefore It would be really helpful for us to be able to make the Properties tab bigger or to be able to automatically push the information from ticket fields into the Description. None of these are at the moment possible.
Yes, i agree. We would need this too. Also we would like to see the customize the App section view because the width/size of data on apps is very limited. Any idea if this will come any time?
Folks!
We do not have immediate plans to make UI changes to the properties section or the app section inside a ticket.
Here is how the apps are prompted inside a ticket -
Along with the icons, there are sections for each app as well below the requester information.
We shall keep you posted here with more updates to this if and when a revamp is on the charts.
Cheers!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
