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Customized Report

Related products:Freshdesk
  • May 3, 2018
  • 2 replies
  • 18 views
E
Apprentice

wondering if there is a way to customize a report, or create a new report

2 replies

aravind.sundararajan
Skilled Expert
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Hello Elie,


Can you please help us with more information about the custom report that you're looking for? What metrics are you aiming to track in the custom report?


For the record, the new reports in Freshdesk allows you to customise the report data based on any custom field dropdown values. Will that help to achieve your case?


We've also introduced the scheduled ticket properties export using which you can build customised dashboards with your own KPIs to track.


Let me know in case if you need any further help!


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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