Hello
I would like to know if wee can look forward to the option of creating custom ticket numbers.For our needs I would appreciate a character based prefix as well as adding the date to the ticket number.
EG/ RXC [DATE] Ticket # or RXG20140220065
I have seen other threads requesting similar things but haven't really found a response.
Thanks Team!
Robert
Is there any feedback for this feature? I plan to use FreshDesk to manage multiple products and it would be nice to be able to add a prefix (Product ABC = Ticket # ABC1021 vs. Product XYZ = Ticket #XYZ8801).
It would be great to customize this field.
Thanks,
Hael
Kind of similar situation here. I need a dedicated but fully separate ticketing number to split of repairs from other support requests
Kind of similar situation here. I need a dedicated but fully separate ticketing number to split of repairs from other support requests
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