Customizing the Dashboard | Freshworks Community

marc_11439 · 2014-02-15T15:55:59+00:00

Do we have the ability to customize the Dashboard tab on the Helpdesk?

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marco.bischoff_16667
Contributor
Forum|Forum|7 years ago
May 29, 2018

@Aravind by when can we expect the beta for customizing the dashboard?

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aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
May 29, 2018

@Marco We're targeting mid June. Will keep you posted on the timeline.

@Pauline@Stuart I'll add your names to the Beta list. Thanks :)

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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marco.bischoff_16667
Contributor
Forum|Forum|7 years ago
May 29, 2018

@Aravind can you put me also on the Beta list, I've asked already around 18 days ago. thanks

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aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
May 29, 2018

Sure @Marco. Already made a note of your request :)

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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jason_17331
Community Debut
Forum|Forum|7 years ago
May 29, 2018

Please add me to the beta. Thanks!

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aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
May 30, 2018

Sure @Jason. Thanks for opting in.

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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rafaela.borges
Contributor
Forum|Forum|7 years ago
May 30, 2018

Please add my account as well to the BETA.

Thanks!!!

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+12

aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
May 31, 2018

Thanks for the interest, @Rafaela. Will add your account to the list!

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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davide.distaso
Community Debut
Forum|Forum|7 years ago
June 5, 2018

Hi Aravind, I would love to be on the beta, thanks!

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aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
June 6, 2018

Thanks for opting in @Davide.

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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A

andrew.abbott
Community Debut
Forum|Forum|7 years ago
June 8, 2018

Please add me to the beta @Aravind

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+12

aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
June 11, 2018

Folks,

We've closed out the BETA for custom dashboards for now. In no order, few of your accounts will see the custom dashboards available in a few days. We'll also inform you via email once it has been enabled for your account(s).

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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john.bow
Contributor
Forum|Forum|7 years ago
June 11, 2018

@aravind - great news! i look foward to evaluating the beta. should i post comments here or send them to the freshdesk support email address?

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aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
June 13, 2018

@JayBee: Will send you an email as soon as the beta gets enabled on your account! We'd love to hear your feedback, no matter where they are posted :)

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
June 19, 2018

Folks,

We've enabled the BETA for few of your accounts. I've sent an email with the subject "Customisable Team Dashboards are here!!" - requesting you to check your inbox in case if you have missed it!

I'd have loved to enable the BETA for all but sadly, I was able to get only limited seats. Sorry about that! I just thought I can float some screen grabs for the Community!

Widget library - The one stop place for all your widgets on the dashboard

Freshdesk recommendations - trend analysis:

A Sample Customised Dashboard screen:

Highlights:

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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john.bow
Contributor
Forum|Forum|7 years ago
June 19, 2018

@aravind - great news,. but sadly i didnt get an email, but at the same time I was the first person to request access to the beta testing of this feature. please send me a PM?

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aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
June 19, 2018

@JayBee: That's so unfortunate! I'll check with the team internally and get back to you with an update soon!

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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+12

aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
June 19, 2018

@JayBee: Team dashboards BETA has been enabled for your account. I've also sent you an email - looking forward to your feedback :)

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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m.mai
Apprentice
Forum|Forum|7 years ago
June 20, 2018

Hello,

can we have too the new Dashboard?

greetings

Mark Mai

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kp
Community Debut
Forum|Forum|7 years ago
June 20, 2018

Hi,

Could we have the beta dashboard enabled as well?

Many thanks,

Ketan

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timothy
Community Debut
Forum|Forum|7 years ago
June 20, 2018

@Aravind - could the Dashboard BETA also be enabled for our account please?

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+12

aravind.sundararajan
Skilled Expert
Forum|Forum|7 years ago
June 20, 2018

@Mark@Ketan @Timothy Not sure if the BETA is still up for grabs! Let me check with the team on this.

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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andrew.abbott
Community Debut
Forum|Forum|7 years ago
June 21, 2018

Any chance of having the Recent Activities as a dashboard widget? Could we also have a widget that shows the current SLA of the logged in agent? It would also be helpful to have a widget that showed the new and unresolved tickets for particular groups in a list format so we don't have to keep swapping between dashboards.