I would like the ability to customize the Agent Portal similarly to how we can customize the Requestor Portal with custom CSS and JavaScript. Some of the things we would like to do with this capability are:
- We use a custom theme in our Support Desk (Requestor Portal). We’d like to have that theme used in the Solution Article wysiwyg editor.
- Ability to extend the Solution Article wysiwyg editor with additional formatting options/components.
- FreshService doesn’t have a custom field that can display the value as an anchor tag. We are storing simple hyperlinks in this field to an external system. If we could embed custom JavaScript we could convert those custom field values to clickable hyperlinks via jQuery so easily.
