We will have many cases open that we can't action right away, but it's important that we still review each case daily to see if there's any new work to be done.
What I'd love to see, is a checkbox in the ticket view screen that we can select after reviewing each case. This checkbox would automatically change the colour of the case in the main ticket list view (we should be able to set the colour), so that when we are looking at our list of cases, we know that we've already reviewed the coloured ones for the day.
After a set period of time (eg. 24 hours), all these reset back to normal.
We can sort of do this now with a cludgy set of tags, but it's not ideal.
Jason.
