Having a dark mode for agents would be extremely nice. Having to stare at a stark white screen all day kills my eyes, and I'm sure bothers other people. With other services adopting dark mode as an option, Freshservice should as well.
Implemented : Idea is live
Dark Mode for Agents
Dear Community Members,
Exciting news! We've just rolled out the Dark Theme support for both the web agent portal and mobile apps, just as promised. This marks the beginning of our public beta launch, and we're eagerly anticipating your valuable feedback to enhance and refine your user experience.
Please dive in, explore the dark-themed goodness, and don't hesitate to share your thoughts. Your feedback is instrumental in shaping the future of our platform.
Let the Dark Theme exploration begin!
Well, looking at popular, this is both the #1, as well as the #8 feature request.
So you would think they would at least notice it, with it being two of the top ten right now.
Is anyone still reading these ?
The lack of transparency is disturbing.
4 weeks later and not even a reply...
I'm amazed freshservice continually deprioritizes and ignores what is literally the most upvoted feature request in the list.
Has anyone actually tried to contact Freshservice through their sales/support rep for the company? I'm thinking that the forum is ignored and they are only going to listen if someone who is going to lose a paycheck is contacted.
Any updates? it's been ready since early this year, could we get some information as to when it will be implemented.. The roadmap is over a year old.
Hi Everybody. Firstly, apologies for keeping this thread hanging for a while. Dark theme for agents was put on hold to accommodate a few other high priority items. However, good news, we will be resuming the development for Dark theme by the first week of October.
In terms of availability, we are looking to roll out the capability to a closed group first, get the initial feedback and then go for GA. The closed group beta is being planned for early Nov. I believe you would be open to be a part of the initial availability group. So I would go ahead and enable the capability for all the participants in this thread once we are ready (early Nov).
Looking forward to this feature! I'd love to be part of the closed group beta, so please include me on the list.
No idea if the closed group beta is still running but if possible id would also like to be included on the list as a tester.
+3Classic Freshworks to drop news and then nothing happens.
Jokes aside, this is a highly requested feature and I hope that Freshworks reflects this soon!
Any update on this? No response since September 23, 2020.
+7OMG this would be awesome - on an agent by agent basis…
+2With the recent changes to the ticket table view - this is even more important. I can barely see the closed tickets now because they’re so extremely light. There’s not enough contrast. It’s making it so much harder to do my job when I have to squint to find what I’m looking for. I have no issues with any other websites.
PLEASE either give us more contrast or give us a dark mode option.
+2I just enabled dark mode in Chrome and it is life changing! There are some websites that don’t view well in dark mode, and for those I’ll switch over to Edge. But I’m in Fresh Service for a large part of the day, and viewing it now in dark mode is seriously going to save my eyes!
chrome://flags/#enable-force-dark
Select Enabled.
Source: https://www.pocket-lint.com/apps/news/google/149866-how-to-enable-dark-mode-for-google-chrome
+9Updated idea statusArchived→Open
Anything on a real darkmode directly inside freshservice without chrome extensions, chrome modification?
Please, 3 years and nothing :(
Thanks dev team.
+16- Top Contributor ⭐
+9Hi
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.