Dark Mode for Agents

Thanks for the information Aaron!

Unfortunately, I am not allowed to use that feature due to security protocols.

@rashmi.nag @Isaac Thomas what is the status on this?

This is sooo annoying that almost every website I use has a darkmode and freshdesk still only has a plain white design.

This request has been open for 4 YEARS!

@danosono sorry to hear you can’t use it! I agree a native Dark Mode would be much better though and hope we get there with it soon enough! Have a great weekend ahead.

That is real nice for sure, but really, how hard is it for Service Fresh or Fresh Service to implement a native mode baked in. 

I just ordered prescription sunglasses.

Not a joke

Dark mode would be great but greater control over colour and theme windows would also be beneficial 

This is starting to become a usability issue.  My team hates using Freshservice since there is no dark mode.  When you have large format monitors, the blinding white is overpowering.  Please fix ASAP.

Dark mode is a standard feature now and this is 4 years old. People are installing add-ons to deal with this problem, but those addons must have full access to the site and all its data in order to function.

Is there an extension for dark mode that freshdesk would endorse as safe to use?

Hello Everyone!

I totally agree we have taken way too long to give you’ll an update. I’ll try to liaise with the concerned team and share an update here soon. 

Thanks for your patience!

In the meantime, a workaround that may work for some:

https://www.nelsonpires.com/software/dimmer

NOT to detract from the importance of native darkmode.

Priority should be elevated for Accessibility reasons.

Brilliant idea

@Kamakshi V do you have any news for us?

The Freshworks online community proves that the value our customers receive is not just from our products directly, but from the ecosystem of excellence naturally created by the drive, intelligence, and forward-thinking leadership of our customers. Don’t be left out of the discussion!

Seems Fresh want to encourage us to discuss, but after reading this post if feels like they don't want to listen. I understand the need for prioritisation, but reading this post in its entirety makes the email I received from them above seem like a joke. A small change that would make a big impact on the CX front. 

Hello everyone!

We are so sorry for the experience you've encountered with our Ideas Section. We fully acknowledge the unacceptable delays in updating the status, especially regarding the prolonged waiting time for this specific feature request. However, we want to assure you that we've initiated a collaborative effort with our product teams aimed at thoroughly refining and revitalising the entire Ideas section. We're actively working on these plans, and they are gradually progressing on our end. All we request and would greatly appreciate is your patience. The process is time-intensive, which is why we are systematically implementing these improvements in phases. Please bear with us as we make these substantial enhancements.

@TerriBro @JoshBr 

@Kamakshi V  Any possible date to implement it?

Hey @mczaper 

Unfortunately, we are not able to commit on any date as it takes considerable time for the internal reviews to happen. But, as we progress, we should definitely be able to give you some substantial updates.

I agree with you! A dark mode option would be a game-changer for user comfort. It's high time Freshservice joins the dark mode trend!

PLEASE

Hey @Kamakshi V 

I hope you are doing great. Do you have any updates for us?

Agreed. Im currently evaluating Freshdesk to use at my company and the largest negative we have found is a lack of dark mode :( 

I’m old, save my eyes with this new feature please

Yes please! I and my entire team are bummed that we have to leave our Dark Theme behind during our transition to Freshservice. Not that bummed, since the pros vastly outweigh the cons, but still…..