Having a dark mode for agents would be extremely nice. Having to stare at a stark white screen all day kills my eyes, and I'm sure bothers other people. With other services adopting dark mode as an option, Freshservice should as well.
Implemented : Idea is live
Dark Mode for Agents
Dear Community Members,
Exciting news! We've just rolled out the Dark Theme support for both the web agent portal and mobile apps, just as promised. This marks the beginning of our public beta launch, and we're eagerly anticipating your valuable feedback to enhance and refine your user experience.
Please dive in, explore the dark-themed goodness, and don't hesitate to share your thoughts. Your feedback is instrumental in shaping the future of our platform.
Let the Dark Theme exploration begin!
+8Closed for Voting→In progress : Included in Product Roadmap
+8Hello Freshworks Community - As you know we’ve been sharing updates on the Product Ideas section over the last two weeks - how could we leave out our top-most voted idea!!
I’m very pleased to close out this week to share that we finally have an update that you’ve been eagerly looking forward to - stay tuned for an ‘official update’ from
Thank you for your continuous support in voting and pushing hard for this feature request!
+1Hey there! I’m super excited to spill the beans – we're just a few weeks away from rolling out dark mode for the agent portal!
We're gearing up to kick off the public beta for all you awesome users. Get ready to rock in the dark – the countdown is on! 🌚✨
+1Dear Community Members,
Exciting news! We've just rolled out the Dark Theme support for both the web agent portal and mobile apps, just as promised. This marks the beginning of our public beta launch, and we're eagerly anticipating your valuable feedback to enhance and refine your user experience.
Please dive in, explore the dark-themed goodness, and don't hesitate to share your thoughts. Your feedback is instrumental in shaping the future of our platform.
Let the Dark Theme exploration begin!
+8In progress : Included in Product Roadmap→Implemented : Idea is live
Having a dark mode for agents would be extremely nice. Having to stare at a stark white screen all day kills my eyes, and I'm sure bothers other people. With other services adopting dark mode as an option, Freshservice should as well.
With the implementation of this, I would like to flag that the team used the UI color of #000 which is pitch black and hard on the eyes. I would strongly recommend that your team uses any recommended UI colors for example #121212 as the color instead.
https://sympli.io/blog/dark-ui-best-practices-and-examples
+8+8Having a dark mode for agents would be extremely nice. Having to stare at a stark white screen all day kills my eyes, and I'm sure bothers other people. With other services adopting dark mode as an option, Freshservice should as well.
With the implementation of this, I would like to flag that the team used the UI color of #000 which is pitch black and hard on the eyes. I would strongly recommend that your team uses any recommended UI colors for example #121212 as the color instead.
https://sympli.io/blog/dark-ui-best-practices-and-examples
Thank you for your feedback
+1Having a dark mode for agents would be extremely nice. Having to stare at a stark white screen all day kills my eyes, and I'm sure bothers other people. With other services adopting dark mode as an option, Freshservice should as well.
With the implementation of this, I would like to flag that the team used the UI color of #000 which is pitch black and hard on the eyes. I would strongly recommend that your team uses any recommended UI colors for example #121212 as the color instead.
https://sympli.io/blog/dark-ui-best-practices-and-examples
Thank you for your feedback
Thank you
+10- Top Contributor ⭐
Thanks for implementing. It’s a bit very very dark. But better than nothing.
But it only works if tickets are requested by ticket portal.
If mails are sent then the text is unreadable because of course already contains a html formatting:
+8Hello
May I request everyone to please update all the feedback on this thread below? Only so that we can keep a track and for other members with similar issues, they can share their experiences as well!
Best, Ally
+1Thanks for implementing. It’s a bit very very dark. But better than nothing.
But it only works if tickets are requested by ticket portal.
If mails are sent then the text is unreadable because of course already contains a html formatting:
Thank you
+8The following idea has been merged into this idea:
All the votes have been transferred into this idea.
All the votes have been transferred into this idea.
+7Is there any update if this will be available for Freshdesk / chat and caller? Great to see it’s finally moving along but would really like to adopt this as a Desk user!
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