I often have to copy and paste private notes when tickets are pending and have the same update as last time. While using Dark Mode, when I copy text from a previous private note and paste into the private note field, it inserts the text as black with a white background. Here is an example of a private note:
If I copy this text and paste it into a new private note, it forces a white background on the font:
It looks like the background is white, and the font is black. But if I edit the private note and remove the white text background, the font becomes invisible and you can’t see it.
If I view the private note in light mode, here is what it looks like:
if I edit the private note and remove the black text background, the font becomes invisible and you can’t see it.
It would be great if copying and pasting while in Dark mode didn’t have this effect on text. The only work around is to fix the text every time or copy and paste into notepad and then back into Freshservice. You don’t need to work this way in Light mode.
I also noticed these issues in the Knowledgebase. If I copy and text from a Knowledgebase article and insert it into a new one, for example like a Knowledgebase template that I want to use for every article, the background is always wrong when I copy it while in Dark mode and I am usually forced to work in Light mode.
