Dashboard improvement proposal : Unresolved tickets area

Hi @SupportHubP ,

Greetings from Freshworks Community!

Both of the usecases can be achieved by creating a Custom Dashboard.
You can create a Ticket view for both Un resolved and On hold tickets(https://support.freshdesk.com/en/support/solutions/articles/234532-how-do-i-create-a-custom-ticket-view-)
And in your new Dashboard, In Ticket Distribution widget, you can use the Custom ticket view and apply the sort by option Groups.
You can also click on the Numbers to go to the Tickets page:
 

Please check this article for Dashboard functionalities:
https://support.freshdesk.com/en/support/solutions/articles/234371-team-dashboards-setup-and-functionality

Cheers!

Thank you

Got it, customization just not feasible in our Plan then

Just thought that the default provided amounts by group could also feature an hyperlink by default...