Skip to main content
Closed for Voting

Dashboard improvements that also highlight when the team is doing well

Related products:Freshdesk
  • November 2, 2021
  • 1 reply
  • 22 views

Forum|alt.badge.img+1

At the moment, the Dashboard only lets you highlight when for example ticket numbers have hit Amber or Red. It would be great if we could also highlight when ticket numbers are in the Green.

And the ability to customise widgets to include multiple groups (specified, not just all or one) and custom time ranges.
As an example: CSAT rating widget could include multiple groups (specified) and specific time range, so that our team can see how they are tracking against their target for that quarter.

1 reply

Forum|alt.badge.img+6
  • Skilled Expert
  • November 4, 2021

I asked for highlighting green about 3 years ago.. good luck!