Hi,
Please make the dashboard feature more complete. It gives an immediate overview for our agents in what is important. We use a lot of additional statusses and it would be nice to have the same flexibility in the dashboard as we have in the Analytics. It would be nice that I can just add a widget in the dashboard and choose which group and which statusses I would like to see..
Also the ticket trend should be a custom widget that we should be able to add ourselves to dashboard, as said in form :
kr
Koen
