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Dashboard Refresh - update ticket status

Related products:Freshdesk
  • February 28, 2017
  • 3 replies
  • 41 views

I would like to put forward a request to allow the main ticket dashboard to have an auto refresh of a configurable number of seconds. This will help to clear up any tickets that have been allocated to an agent or merged, and to also update the ticket status. 


I have tried various Chrome Store apps but they all refresh on the whole open tab/s only. This has the negative impact of being halfway through a customer email response and then the page auto refreshes, causing me to lose the half written response.


Thank You

3 replies

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  • Contributor
  • February 28, 2017

We are using Chrome app "Super Auto Refresh" and you can set it to only auto refresh the ticket list view and dashboard, while the individual ticket view can be set never to auto refresh. This has been a good work around for us. Thanks!


  • Author
  • Apprentice
  • February 28, 2017
Thanks for the advice. I'll give this a go in the morning.

  • Author
  • Apprentice
  • March 1, 2017

I have tested and can confirm this solution meets our requirements.


Thank you for the suggestion. 


Hopefully others will read this as I cant imagine we are alone in using this functionality.