Hi,
I am trying to improve my teams visibility of open tickets, tickets which are due a first response , next response and over due resolution.
I have worked with support and it would be clear that dashboards is lacking basic features.
The default dashboard appears to have more functionality then what can be added to a cusotmer dashboard. An example of this is that in the default you can choose products at the top but in a custom you have to define this in individual widgets.
Another poor user experience is that widgets for specific purposes require a custom view to be created and shared with the group who views the dashboard. Well this becomes very messy very quickly. Why is more filtering not added to the widgets.
It feels like dashboard could be very powerful but it has been forgotten about and needs some basic quality of life improvements.
