Why is it in some screens you can open fields to their record but in others it looks to be a text field (even though it is a Data Source) and cannot be opened from the original record to that Data Source Record.
For Example: In my customer record these two fields appear to be free text and unselectable to open the record:
But in the ticket the Reporting Manager is selectable and opens into another window with her record details:
However the location isn’t able to be opened. These fields should open to their records in a different window. This makes finding details out, easier and does not mean you then have to open another window to find out the information you need.
Also, why is it that these fields are only able to be opened in some windows and not others. There is an inconsistency here.
